Shipping policy

PROCESSING TIME

Please allow up to 7 business days for your order to be fulfilled. We are slow artisanal workshop and take pride and consciously handmaking items. 

Please note that this processing time is not included in the estimated delivery time at checkout. In the rare event that you haven't received a shipping notification after 7 business days, you can email us at info@shopsavannacollection.com

SHIPPING TIMELINE

Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date.

SHIPPING RATES

This is calculated at checkout depending on your location and varies depending on your order value. Orders will be shipped from either Gaborone, Botswana or Massachusetts, USA, depending on stock location. We will always pick the fastest and most cost-effective option. We offer free shipping on ALL US orders over $200. 

PRE-ORDER ITEMS

Items listed as ‘PRE-ORDER’ require a longer processing time and are dispatched at a later date than usual. Generally the dispatched date is mentioned on the item description. If you order an item listed as “PRE-ORDER ” this means that you are aware that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.

SHIPPING NOTIFICATION

If you have not received a shipping/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to info@shopsavannacollection.com including your order number. 

ITEM NOT DELIVERED? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed. Once items are shipped and customer is notified, it is the responsibility of the postal service to ensure that packages are delivered accordingly.Please note that refunds will not be issued for lost packages, however items will be re-sent at our own cost if there is proof that a  package cannot be traced. 

CUSTOMS CHARGES 

Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government and current treaties. Savanna Collection has no control over these charges as they vary between countries. They are the buyer’s responsibility.

There are no custom charges for US orders.